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Terms & Conditions
Customer Care
At Luneo, we are committed to providing a seamless and reliable shopping experience. By engaging with our Customer Care team, you agree that all communication may be recorded for quality and training purposes, and that any information you provide must be accurate to assist us in resolving your query effectively. Our team will always aim to offer fair, transparent, and timely support; however, resolutions are subject to our store policies, including shipping, returns, product availability, and warranty conditions. Luneo reserves the right to update or amend these terms at any time to ensure the best service standards. Misuse of our Customer Care services, including abusive language or fraudulent claims, may result in restricted access to support. By contacting us, you acknowledge and accept these terms
Privacy & Safety
At Luneo, your privacy and safety are our highest priority. We are committed to protecting all personal information you share with us and ensuring that it is collected, stored, and used responsibly. We only use your data to process orders, improve your shopping experience, and communicate updates that you have consented to receive. Your information is never sold, shared, or disclosed to third parties unless required by law or necessary to fulfill your order (such as courier partners). Our website uses secure encryption and industry-standard safety measures to protect your data during every step of your visit. By using our site, you agree to these terms and acknowledge that Luneo takes all reasonable steps to safeguard your personal information and provide a safe online shopping environment.
Wholesale Inquiries
At Luneo, we welcome wholesale inquiries from businesses who wish to partner with our brand. All wholesale orders are subject to approval and may require verification of business details, including resale information or proof of trading. Pricing, minimum order quantities, and payment terms will be provided upon approval and may vary depending on product type, availability, and volume requested. Wholesale orders are processed separately from standard retail orders and may carry different shipping times, delivery fees, and return policies. Products purchased at wholesale rates are not eligible for standard consumer returns, exchanges, or promotional discounts unless otherwise agreed in writing.
By submitting a wholesale inquiry or placing a wholesale order, the buyer agrees to use Luneo products for lawful resale purposes only and not to misrepresent the brand. Luneo reserves the right to decline, adjust, or cancel wholesale arrangements at any time to protect brand integrity, product availability, or compliance requirements. For all wholesale-related questions, please contact our support team directly.
We accept the following paying methods
